Refund & Cancellation Policy

Last updated: November 6, 2026

This policy explains how cancellations, refunds, and credit returns work on Typecut. It is part of our Terms of Service; where the two differ on billing, this policy governs.

Subscriptions

Paid plans are billed in advance, monthly or annually, in US dollars via Stripe. You can cancel at any time from Billing in your account settings. Cancelling stops future charges; it does not end your current period. Your plan and its credits stay available until the end of the period you have already paid for.

We do not refund unused time in a period that has already started, except where required by law or where we made a billing error.

Credits and credit packs

Credits are the unit of usage on Typecut: generating scenes, voiceover, pictures, music and video draws them down. Plan credits are granted at the start of each billing period and do not roll over into the next one. Credit packs are one-time purchases added to your balance; packs bought from November 6, 2026 are valid for 12 months.

An unused credit pack can be refunded within 14 days of purchase if none of its credits have been spent. Once credits have been used to generate content, they are not refundable: the underlying compute has been consumed and paid for.

When a generation fails

You are not charged for work we fail to deliver. If a scene, voiceover, or render fails, the credits held for it are returned to your balance automatically; you do not need to ask. If you believe a failed generation was not refunded, email us and we will correct it.

Credits are spent on generation, not on outcome. Output is produced by AI and may not match what you had in mind. A result you do not like is not itself grounds for a refund, though we do want to hear about it.

Billing errors and duplicate charges

If you were charged twice, charged after cancelling, or charged an amount that does not match the plan you selected, contact us and we will refund the incorrect charge in full.

Your statutory rights (EU, EEA and UK)

If you are a consumer in the EU, EEA or UK, you normally have 14 days to withdraw from an online purchase. Because Typecut makes your plan and credits available immediately, at checkout you ask us to start right away and acknowledge that you lose the right of withdrawal once the service has been fully performed. In practice: within 14 days you can withdraw from a credit pack or a new subscription, and we refund the price minus the value of the credits you have already used, in proportion to the price you paid. Nothing in this policy limits a consumer right that cannot be waived under the law that applies to you.

Refunds, chargebacks and your credits

When a payment is refunded, or reversed or disputed with your bank, the credits it bought are removed from your balance (never below zero), and the account may be paused while we look into it. Accounts linked to stolen cards or repeated unfounded disputes may be closed. Frequent refund requests that are not about errors on our side may lead to a review of the account.

How to request a refund

Email hello@typecut.aifrom the address on your account, with the date and amount of the charge and a short description of the problem. We aim to respond within 2 business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank.

If something looks wrong with a charge, please contact us before opening a dispute with your bank. It is almost always faster, and we would rather fix it than argue about it.

Changes

We may update this policy from time to time; material changes will be reflected by the “Last updated” date above. The policy in force at the time of your purchase is the one that applies to it.